Cancellations & Refunds

How To Cancel

Cancel in three steps

1

Open your booking

Sign in to your dashboard, open My bookings and select the trip.

2

Review before you confirm

Choose Manage → Cancel. We show the exact cancellation fee and refund amount for your fare — nothing happens until you confirm.

3

Get your refund

Track progress under Refund requests. You'll get email updates at each stage until the money is returned.

24-hour grace: most bookings cancelled within 24 hours of purchase (and at least 7 days before departure) are refunded in full, including non-refundable fares.

Fare Rules

What your fare type refunds

Every fare shows its rules before you pay. These are the three standard types on the matrix:

Fare type	Cancellation	Date change	No-show
Refundable	Full refund minus a small service fee (shown at booking), up to 24h before departure	Fee + fare difference	Taxes refundable
Flex	Free cancellation to travel wallet; cash refund minus fee	One free change, then fee + difference	Rebooking fee applies
Non-refundable	Airline taxes and charges refundable; base fare is not	Fee + fare difference where the airline permits	Non-refundable

Airline-initiated cancellations and major schedule changes always qualify for a full refund or free rebooking, regardless of fare type.

Refund Policy

When your money comes back

Once the airline approves the refund, we release it the same day. Total time depends on how you paid:

FlightMatrix travel walletInstant
Credit / debit card5–10 business days
PayPal3–5 business days
Apple Pay / Google Pay1–3 business days
Bank transfer7–14 business days

Timelines count from airline approval, which typically takes 1–3 business days (up to 8 weeks for some airline-initiated disruption refunds).

Faster option: wallet refunds

Choose your travel wallet at cancellation and the full refund amount is available instantly for your next booking — plus we skip the service fee on Flex fares.

Refund receipts

Every refund generates a receipt in your dashboard under Invoices, showing the original payment, deductions and amount returned.

FAQ

Common questions

Yes — partial cancellations are supported where the airline allows them. In Manage → Cancel, select the passengers or flight segments you want to cancel and the refund quote updates accordingly.

You're entitled to a full refund or free rebooking, whichever you prefer. We notify you as soon as the airline informs us, with both options one tap away in your dashboard.

Seats, meals and baggage are refunded in full when you cancel the flight they belong to. Travel insurance is refundable within 14 days of purchase if your trip hasn't started.

Dashboard → Refund requests shows live status: Requested → Airline approved → Released → Completed, with dates for each step and the expected arrival window.

Need help with a cancellation?

Our team can cancel for you and answer fare-rule questions before you decide.

Contact support Go to my bookings